FAQ and support
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Is the game paid?
The game is a free download. Leads and similar items use the in-game currency (DP); the economy is fully server-managed.
When can I download the game?
Case Files is not on the stores yet. We will announce the release date here as soon as it is set.
Do I need an internet connection?
Yes. Case content, minigame verification and session state live on the server, so a connection is required. That is also what lets you leave a case on one device and continue on another.
Which languages is the game in?
The interface and the case content are localised separately. Turkish, English, German, French and Spanish are ready today; we are aiming for more than ten languages.
Does the story setting have to match the game language?
No. The document formats (ID numbers, institution names, IBAN prefix, report layout) are generated for the country the story is set in; the language of the text is independent. You can play a German case in Turkish.
Can I leave a case half-finished?
Yes. You can pause a case; the session state is kept on the server so you resume exactly where you stopped.
What happens if I accuse the wrong person?
A wrong accusation has consequences — the file closes that way and it carries into your progress. A correct accusation solves the case and plays the solution walkthrough.
What can I do when I am stuck?
There is a lead system: you can unlock or buy leads with DP. Solving minigames also tends to open new evidence slots.
How often do new cases arrive?
Stories are kept data-driven — adding a new case does not require a code change. We add new files regularly.
Is there any action or reflex-based gameplay?
None. The game is built on text, documents and interactive analysis; it is an entirely mental experience.
How do I delete my account and data?
In the app: Settings → Delete account. A 30-day recovery window opens, after which the account is permanently anonymised. If you cannot reach the app, see the account deletion page.
Found a bug?
Tell us your device model, OS version and the name of the case and we'll fix it far faster.