Deleting from inside the app
- Open the Case Files app.
- Go to the Settings tab in the bottom menu.
- Tap Delete account and confirm.
Account
Account and data deletion
The fastest route is inside the app: Settings → Delete account. If you cannot reach the app, use the email route below.
If you have a subscription, cancel it first
Deleting your account does not cancel your Detective+ subscription. Subscriptions are managed by the App Store or Google Play and will keep charging you after your account is gone. To cancel: iOS — Settings › your Apple Account › Subscriptions; Android — Play Store › Payments and subscriptions › Subscriptions.
If you cannot reach the app
If you lost your phone or already removed the app, you can send the request by email:
So that we can find your account, include at least one of the following:
- Your in-game user ID (shown under Settings → About)
- Your in-game display name (e.g. "Detective_1234")
- If you linked your account to Apple or Google, which account it was
- Your store receipt number, if you made a purchase
Because accounts are anonymous, if you can supply none of these we may not be able to identify your account safely. Requests are answered within 30 days at the latest.
What happens on deletion
| Data | Outcome |
|---|---|
| Account, display name, avatar, language | Permanently anonymised |
| Progress, solved cases, XP, rank, achievements | Deleted |
| Case sessions and session data | Deleted |
| Unused detective point (DP) balance | Deleted — not refunded |
| Push token | Deleted, notifications stop |
| Linked Apple / Google identities | Unlinked |
| Login events | Unlinked from the user, kept anonymously as statistics |
| Purchase and DP ledger records | Retained for statutory financial reasons, unlinked from you |
Timeline
- Day 0 — The request is received. The session closes and the account becomes unusable.
- Days 0–30 — The recovery window is open. You can open the app and restore the account.
- Day 30 — Automatic, permanent anonymisation runs. There is no way back after this step.
Requesting data without deleting
You can also request a copy of your data, ask for corrections or object to processing without deleting your account. All of your rights are set out in the privacy policy.