Effective 8 September 2026 · Version 1.1. The data inventory below is derived from what the application actually stores.
Case Files does not ask you to create an account, does not request an email address or a name, shows no advertising and contains no analytics tool that tracks your behaviour. What we store is essentially your game progress.
This page explains what is processed and why, how long it is kept, and what your rights are.
The data controller within the meaning of the Turkish Personal Data Protection Law (KVKK) and the EU General Data Protection Regulation (GDPR):
Email: destek@casefilesgame.com
The table below lists everything the application stores. If a data type is not here, it is not collected.
| Data | When it is created | Detail |
|---|---|---|
| Anonymous user ID | On first launch | A random identifier generated by the app. It contains nothing that identifies you in the real world. |
| Display name and avatar | On first launch | Generated automatically, in the form "Detective_1234". You can change it. |
| Language preference | From settings | Which language the game text is shown in. |
| Game progress | As you play | Solved cases, experience points, rank, achievements, detective point (DP) balance and spending records. |
| Session data | While playing a case | Which evidence you unlocked, which minigames you solved, remaining time. |
| Room membership | If you join a room | Which room you are in, when you joined and your result in that case. The other players in the room see your nickname and your avatar; once the case ends, your position on the result table, whether your accusation was right, your time and how many hints you used are shown to them as well. |
| Store account ID | Only if you link one | Apple, Google, Game Center or Google Play Games identifier, used to carry your progress across devices. Entirely optional. |
| Push token | Only with your permission | The address and platform needed to send notifications to your device. It is not created if you decline. |
| Purchase record | If you make a purchase | Product ID, platform, transaction number, store receipt, amount and currency. For subscriptions, also the period start/end dates, renewal state and the cancellation reason as reported by the store. Your card details never reach us — Apple or Google takes the payment. |
| Login event | On each sign-in | Event type, authentication method, platform, app version, device model (e.g. iPhone 15 Pro), operating system version and device type (phone / tablet). A model name is shared by hundreds of thousands of devices; no unique device identifier, no IP address and no device fingerprint is recorded. |
| Error and event logs | When an error occurs | Error message, technical stack trace, request path, the related user and session ID, the technical details of the device on which the error occurred (model, OS version) and the technical context surrounding the error. Kept in order to find and fix defects. |
These are deliberately left out:
| Purpose | Legal basis (KVKK art.5 / GDPR art.6) |
|---|---|
| Running the game, keeping your progress | Performance of a contract |
| Verifying purchases and posting the DP balance | Contract + legal obligation |
| Sending notifications | Explicit consent (given via device permission, revocable in settings) |
| Detecting defects, preventing abuse | Legitimate interest |
| Statutory retention and financial record obligations | Legal obligation |
Your personal data is never sold or rented for advertising or marketing. Transfers are limited to the parties the service needs in order to work:
| Party | What is transferred | Why |
|---|---|---|
| Apple | Purchase receipt, Game Center / Apple ID, push token | Distribution, purchase verification, iOS notifications |
| Purchase receipt, Google / Play Games ID, push token | Android distribution, purchase verification, notifications | |
| RevenueCat (ABD / USA) | Your user ID, the purchased product, transaction number, amount and currency, subscription state (active / cancelled / expired) and store country. Your card details never reach them either. | Verifying purchases and subscriptions with the stores and delivering the receipt securely to our server. Their servers are in the United States, so this data is transferred abroad. |
| Expo | Push token and notification text | Notifications reach Apple and Google through Expo's infrastructure. If you declined notifications this transfer never happens. |
| Microsoft | Only game text — no personal data | Text-to-speech for the case narration. What is sent is the story's own text. |
| Our hosting provider | Hosting of the data | Servers are located within the European Union. |
Beyond this table, the only people who see your data are the other players in a room you created or joined — and there they see only your nickname, your avatar and your result in that case. No player can see you outside a room; there is no public profile and no public leaderboard.
These periods are enforced by an automated cleanup job; they are not tracked manually.
| Data | Period |
|---|---|
| Account and game progress | Until you delete it |
| Error logs | 180 days |
| Event logs | 360 days |
| Login events | 365 days |
| In-game notifications | 90 days after the case ends |
| Abandoned session detail | Cleared after 180 days |
| Purchases and DP ledger | Kept for statutory financial reasons; unlinked from you when the account is deleted |
You can delete your account from inside the app: Settings → Delete account. A 30-day recovery window then opens; your session is closed but you can restore the account if you change your mind. After 30 days the account is automatically and permanently anonymised.
If you cannot reach the app, you can make the same request from the account and data deletion page.
Under KVKK art.11 and GDPR art.15–22 you have the right to know whether your data is processed and to access it, to have it corrected, to have it erased, to restrict processing, to receive it in a portable format, to object to processing based on legitimate interest, and to withdraw consent. You may also lodge a complaint with the Turkish Data Protection Authority or the supervisory authority in your EU member state.
Send requests to destek@casefilesgame.com; we respond within 30 days at the latest. Because accounts are anonymous, please quote your in-app user ID (Settings → About) so we can verify the request is yours.
Case Files deals with realistic criminal investigation and is intended for adult players. We do not knowingly collect data from children under 13; if we discover such data we delete it without delay. Store age ratings apply.
For completeness: although the application database keeps no player IP address, the web server access logs technically contain IP addresses. They are used only for intrusion detection and troubleshooting, never for profiling, and are rotated over shortly afterwards.
By downloading or using the app you accept these terms. The game is licensed for personal, non-commercial use only. Your account is for your use alone; it may not be transferred or sold.
All content — cases, text, documents, audio, artwork and minigames — is the intellectual property of the developer and may not be reproduced or distributed without permission.
Detective Points (DP) are not real money, carry no real-world value, cannot be exchanged for cash and cannot be transferred to another user. Purchases are made through the Apple App Store or Google Play and the payment is taken by that store. Because the content is delivered instantly, withdrawal rights follow that store's rules and refund requests go directly to Apple or Google. If a technical fault meant purchased DP never reached your account, write to us with your receipt number and we will investigate and correct it. If you delete your account, any unused DP balance is deleted and is not refunded.
What you get: for each billing period of the subscription, Detective Points, hints and evidence speed-ups are added to your account. Current amounts are shown on the subscription card inside the app. These amounts may be increased; existing subscribers' benefits are never reduced. Auto-renewal: the subscription renews automatically at the same price unless cancelled at least 24 hours before the period ends, and payment is charged to your store account. Cancellation: cancellation is only possible through your App Store or Google Play subscription settings, not inside the app. After cancelling, your benefits last until the end of the period you paid for. Refunds: subscription refunds follow the rules of the relevant store and are requested directly from it; the benefits of a refunded period are deducted from your account. Price changes: if the price increases, the store asks for your consent; if you decline, the subscription ends at the end of the period. Account deletion: deleting your account does not cancel the subscription — you must cancel it in the store first. Unused benefits of a deleted account are not refunded.
Reverse-engineering the app or our servers, using automation or cheat software, manipulating the economy, or loading the servers beyond reasonable use is prohibited and may result in account suspension.
All cases, characters, institutions, documents and events in the app are entirely fictional; any resemblance to real people, organisations or events is coincidental. The reports and records shown in the game are not real documents and constitute no evidence, legal opinion or forensic information of any kind. Content is prepared with the assistance of artificial-intelligence tools and reviewed by us before publication; the app does not generate content for the player at runtime. Identity and contact details shown in documents are partially masked and do not correspond to any real phone line or account.
The app is provided "as is"; we cannot guarantee uninterrupted or error-free operation. Your statutory consumer rights, which cannot be limited by contract, are unaffected. These terms are governed by the law of the Republic of Türkiye; if you reside in the European Union, the mandatory consumer protections of your own country continue to apply.
For anything concerning these texts: destek@casefilesgame.com. When this policy changes, the effective date and version number on this page are updated; if a change materially affects you, you will also be informed inside the app.
